Fredy came through big time for me. He had my phone stuffed in his locker and sold me accessories at 25% off. Fredy is the man.
So I sent an email to Verizon to tell them what a great representative he is for their company. Here is the response…hopefully Fredy will be getting a raise soon.
Good morning Chanin!
It’s Monday and I hope your week is starting off well this morning! I’m Dale and it’s always great to hear that one of our representatives was awesome and provided you with a great customer experience. I’ll be glad to pass this glowing feedback onto Freddy and his supervisor at the Joplin, MO store.
I’m always glad to hear that we provided excellent customer service to someone who had a bad experience previously regardless of where it happened! It appears the Fredy was all that we can ask for in an associate who was fast, efficient, and friendly. It sounds like he was respectful of your time while providing you with excellent customer service. I’ve forwarded your feedback to his manager and this feedback goes into his permanent file for use when it comes to merit raises and promotion consideration.
Thanks very much for taking the time to let us know about your experience with Freddy and it was a pleasure to pass along the compliment. If you have any further requests or concerns, please respond to this email or call Customer Service at 1-800-922-0204 (*611 from your Verizon Wireless handset). Thanks very much for being a great Verizon Wireless customer and I hope you have an excellent day.